How Bigshinna handles data.

Information we collect

We collect the information needed to run the store and process orders.

This may include:

• Name
• Email address
• Billing details
• Order details
• License purchases
• Support messages
• IP address
• Browser and device information
• Cookie preferences

We do not ask for more information than we need for the store to work.

Why we use your information

We use your information to:

• Process orders
• Send download links
• Manage licenses
• Respond to support requests
• Prevent fraud or misuse
• Keep order records
• Meet tax and legal duties
• Improve the site, if analytics are used
• Send marketing emails, if you signed up for them

Legal basis

We use your information when it is needed to complete your order.

We may also use your information when we have a legal duty, when you gave consent, or when we have a normal business reason that does not override your privacy rights.

Payments

Payments are handled by external payment providers.

They process the payment details needed to complete your order.

We do not store your full payment card details.

Email

We use your email address to send order confirmations, download links, and support replies.

We only send marketing emails if you signed up for them or if the law allows it.

You can unsubscribe from marketing emails.

Cookies

Cookies are small files stored on your device.

We may use cookies to make the site work, remember your choices, understand site usage, or measure ads.

Types of cookies

Necessary cookies

These cookies help the site work.

They may be used for checkout, security, cookie settings, and basic site functions.

Analytics cookies

These cookies help us understand how the site is used.

They may show which pages are visited and how people move through the site.

Marketing cookies

These cookies may be used to measure ads or show relevant content.

Cookie consent

Necessary cookies can be used because the site needs them to work.

Analytics and marketing cookies are only used when consent is required and you have given that consent.

You can change or withdraw your cookie choice.

Cookie consent should not use pre-ticked boxes.

Continuing to use the site does not count as consent for non-essential cookies.

Who we share data with

We only share data with services needed to run the store.

This may include:

• Ecommerce platform
• Payment provider
• Email provider
• Hosting provider
• Analytics provider
• Cookie consent provider
• Accounting support
• Legal support, if needed

These services may only use the data for the work they do for the store.

How long we keep data

We keep order records as long as needed for business, tax, legal, and support reasons.

We do not keep personal data longer than needed.

International customers

Customers outside the Netherlands can use the store.

Some services we use may process data outside your country.

When needed, safeguards are used to protect that data.

Your rights

You can contact us if you want to:

• Access your personal data
• Correct your personal data
• Delete your personal data
• Restrict how your data is used
• Object to how your data is used
• Receive a copy of your data
• Withdraw consent

Some rights may be limited when we need to keep information for legal, tax, payment, security, or dispute reasons.

Complaints about privacy

You can contact us first at info@bigshinna.nl.

You also have the right to file a complaint with a privacy authority.

In the Netherlands, this is the Dutch Data Protection Authority.

Changes to this page

We may update this page when the store, cookies, tools, or legal requirements change.